Refunds

If your print arrives damaged, misprinted, or not the piece you ordered, we replace it or refund it. Write support@painted.app with your order reference (it is in your confirmation email) and a photo of the problem, within 30 days of delivery. We answer from the same inbox, and refunds go back to the card you paid with.

Every print is produced for you after you order it, so we cannot take change-of-mind returns the way a warehouse shop can. Ordered the wrong size or address minutes ago? Write us immediately — production starts fast, but if it hasn't started we will fix it.

A digital purchase is refundable in full if the file was never delivered: if no download link reaches you within 24 hours, write support@painted.app with your order reference and we will send the file or refund the order. Once the file has been delivered, it cannot be returned, so it cannot be refunded.

A pack of passes that was charged but never added to your account is refunded or credited in full. Passes already used to draw are not refundable.

This policy adds to the rights consumer law gives you where you live; it never takes them away.

24 September 2026: studio passes and statutory rights added.